At Frost & Alder we respect other people's creative and commercial rights, and we ask everyone who visits our website to do the same. We comply with the intellectual property laws that cover our business, including the UK's Copyright, Designs and Patents Act 1988 and Trade Marks Act 1994. We also act on notices submitted under the US Digital Millennium Copyright Act (DMCA).
Frost & Alder is an independent store. Our products come from third-party suppliers, and unless a listing says otherwise, we do not make or design them ourselves. Any brand names, trade marks or designs owned by others that appear on our website still belong to those owners. We mention them only to describe a product, and doing so does not mean we are affiliated with, endorsed by or sponsored by them.
Raising an Intellectual Property Concern
If you think something on our website infringes your intellectual property, email us at support@frostalder.com with "IP Notice" in the subject line, and we will look into it straight away.
Your notice needs to identify the copyright work, trade mark or design you say has been infringed and give the full web address of every page or product involved. Add your full name, your company name if you have one, and your postal address, phone number and email address. Confirm that you believe in good faith the use has not been authorised by the rights holder, their representative or the law. Also confirm that your notice is accurate and that you own the rights or are authorised to act for whoever does. Finish the notice with your signature, either handwritten or electronic.
How We Handle Your Notice
We treat every intellectual property complaint seriously. Once we have a complete notice, we review it quickly. If the complaint is justified, we take the content down or block access to it. If we need further details, we will get in touch with you.
Disputing a Removal
If something you supplied was taken down after a notice and you think it was removed in error, email support@frostalder.com and tell us why. Include your contact details and your signature. We will consider your response fairly and let you know our decision.
Repeated Infringement
If someone infringes the rights of others more than once, we may take further steps against them when the situation calls for it.
Contacting Us
You can email Frost & Alder, The Eye, Glass Wharf, Bristol BS2 0DW, United Kingdom at support@frostalder.com or call +44 7460 671208. Our team is available from 9:00 to 18:00 on weekdays and from 10:00 to 15:00 at weekends, UK time, and we reply to every message within 24 hours. You can also send us a message through our Contact Us page.