We want paying for your Frost & Alder order to be easy, secure and transparent. This page explains which payment options we offer and what happens to your payment once you check out.
Payment Options
You can check out with any Visa, Mastercard, Maestro, American Express, Diners Club, Discover or UnionPay card. Shop Pay, Apple Pay and Google Pay are also available.
How Your Payment Is Taken
We charge the full order amount as soon as you place your order. Your order only goes to our fulfilment team once the payment has been authorised.
If the payment is refused, we don't process the order and we let you know by email.
Currency
All prices on frostalder.com are shown and charged in your local currency: pounds sterling (GBP) in the UK, Australian dollars (AUD) in Australia, New Zealand dollars (NZD) in New Zealand and euros (EUR) in Germany.
Standard delivery costs nothing, and we pay any import duties or taxes that may apply, so the figure at checkout is everything you pay.
Payment Security
Accredited payment providers process every payment using SSL encryption and in line with PCI DSS security standards. They handle your card details directly, so the details never pass through or stay on Frost & Alder's systems.
Prices and Promotions
Our prices can change from time to time. Promotional prices and discount codes only apply to qualifying orders placed while the offer is live, and you can't add them to an order after you have placed it.
All prices shown include taxes already.
Refunds
Refunds follow the terms of our Refund Policy and always go back to the payment method you originally used. If something about a charge doesn't look right, please email support@frostalder.com before you contact your bank, and we will help you resolve it quickly. More detail on charges and disputes is in our Billing Terms and Conditions.
Fraud Protection
To protect our customers, we may pause or cancel any order that looks fraudulent or seems to involve a card or account being used without permission. If we cancel an order for this reason, we refund every payment taken for it in full.
Get in Touch
Frost & Alder, The Eye, Glass Wharf, Bristol BS2 0DW, United Kingdom. You can reach our team by email at support@frostalder.com or by phone on +44 7460 671208.
We are available from 9:00 to 18:00 on weekdays and from 10:00 to 15:00 at weekends, UK time, and we reply to every message within 24 hours.
You can also write to us through our Contact Us page.